F.A.Q.

THE ANSWERS TO ALL YOUR uncertaintieS on VENETIAN MOSAIC varnishes IN SPILIMBERGO

In this section, you will find the answers to all of your questions and uncertainties on the production and sale of varnishes.

This page is constantly being updated - Do you have any suggestions?
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PRODUCTS - VARNISHES FOR MOSAICS

How are varnishes produced?
We are an artisan company that continues in Spilimbergo, the homeland of mosaics, using the ancient Murano family tradition born in 1926. Our production is done entirely by hand, without the aid of machinery, from the preparation of the glass until its final cut.

What material are the tiles made of, are they painted stones?
The tiles are made of opaque glass and are not painted.
The term varnish is used to distinguish transparent glass from opaque glass.
Using the same melting furnaces as Murano, varnishes arise from a fusion, which is made up of powdered minerals, such as silica, lime carbonate, sodium carbonate and other components with the addition of opacifying dyes.

What is porous and sanded varnish?
To reproduce the tiles of Byzantine mosaics, and to create the effect of aging, silica glass is added to the tiles. These varnishes are made-to-order only.

Why are complexions so expensive?
They are produced with the addition of special glass, such as the "body" and the "soul" and the "ruby". The latter has been manufactured with the addition of pure gold.

Do you only carry sample colours?
No, about 1,500 colours are available in various shades and depths in our warehouses.

Can you buy a sample?
Yes, the samples of 95 colours are on sale. The cost will be reimbursed (excluding shipping costs) with a first order of over € 100.00, excluding VAT, while the photo gallery is free.

Do you offer made-to-order?
Yes, we also manufacture samples supplied by our customers, for example, for restorations of old mosaics. The minimum quantity and the possibility of manufacturing is established after viewing the material to be reproduced.

After choosing the colours, can the material be collected immediately?
Yes, if the material is in plate and/or if the colours have already been cut, according to our work needs. If the colours need to be cut, then we will confirm their collection with you.

I am a hobbyist and I need many colours but in small quantities. Is this possible?
Yes, we have ready-made mixtures in packs of one kilogram, with five colours in shades that range from light to dark, for hobbyists. The price list of these shades contains the numbers that correspond to the catalogue.

Do you sell quantities that are fewer than one kilogram?
Yes, both in plate and cut with a 20% increase on the listed price.

SHIPPING: WHERE - COSTS - DELIVERY TIME

In which countries do you ship?
Shipments are made all over the world.
* Abroad: the cost depends on the quantity and type of shipment, whether it be by air, by land, half-parcel post or courier
* Italy: the cost depends on the quantity and type of shipping, whether it be by parcel post or courier
Request a quote.

Can you ship via a courier of my choice?
Certainly. Tell us the name of the courier and the subscription number and we will ship to the assigned port, including abroad.

Do you have retailers?
No. We sell directly to small and large laboratories, shops and individuals.


How long does it take to deliver merchandise?
SAMPLE COLOURS are always available both in the form of a plate and in normal cuts (standard). Delivery times may vary from one to 10 days in addition to shipping times.
For ITEMS EXCLUDED FROM OUR SAMPLE LIST and TRANSPARENT COLOURS available in our warehouse, delivery times are those indicated above.
For ITEMS EXCLUDED FROM OUR SAMPLE LIST and TRANSPARENT COLOURS that still need to be manufactured, delivery times are to be agreed upon.

Can I come and pick up my goods directly at your office?
Certainly. As soon as the material is ready, you will be contacted to schedule a pickup date.

CUTS

Do you sell your material in the form of "pizza" slabs only? 
No, we also sell cut material. The standard sizes (normal cut) are 34x34x10. Other formats are on request and are estimated case by case. For other sizes, visit the section of our website dedicated to cutting.

EQUIPMENT

Do you sell your material in the form of "pizza" slabs only? 
No, we also sell cut material. The standard sizes (normal cut) are 34x34x10. Other formats are on request and are estimated case by case. For other sizes, visit the section of our website dedicated to cutting.

PAYMENT

What types of payments do you accept? 
You can pay via bank transfer in advance (bank expenses are charged to the customer), cash on delivery (you pay in cash, upon receipt of goods) or in cash for purchases made at our office. We do not accept credit card payments.

OPENING HOURS

What are your opening hours?
From Monday to Friday, from 8.00 to 12.00 and from 13.00 to 17.00, by telephone appointment.

IS IT POSSIBLE TO VISIT THE FACTORY AND FOLLOW THE PRODUCTION PROCESS?
Yes. Even schools can book visits to our factory.

For more information, fill out our contact form
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